7 Best AI Chatbots for E-Commerce to Boost Sales

Brendan McConnell is a freelance writer, SEO consultant, and fractional content marketer. He's spent the majority of his 10-year career writing content, creating strategies, and scaling traffic for B2B tech companies like Shopify, Telus, Docebo, Corel, Visier, Peer39, and Recruitee. With a background in journalism and a curious personality, Brendan is always looking for new topics, markets, and companies to write about. Get free online marketing tips and resources delivered directly to your inbox.

Customers expect online stores to answer their questions immediately, and at all times. Even with the best service team in the world, that’s very challenging (and costly!) to do. Even if they're not stuck in their houses during a pandemic, customers love the convenience of being able to get whatever they want from the comfort of their homes. At the same time, they expect the same personalized service they get in brick-and-mortar stores but paired with the speed and effortlessness of the internet. While Insomnobot3000 might not be directly creating sales, it’s definitely driving brand awareness. Another slightly different but highly inspirational ecommerce chatbot example is the Insomnobot3000 developed by mattress retailer Casper.

Instant responses

Here’s everything you need to know about Chatfuel’s bot-building platform. You will see plenty of results that will be sure to satisfy your needs for a chatbot solution. Customers.ai offers advanced capabilities to identify anonymous website visitors and engage them effectively. Answer frequently asked questions, offer 24/7 service and collect feedback. Our starter packs provide you with eCommerce and retail chatbot templates that can be easily tweaked to your requirements. Their bot provides customers with information about their orders in English as well as Spanish.

This is especially important for e-commerce websites that have customers from all over the world. Additionally, chatbots can handle a large volume of customer queries at once, which saves time and resources for businesses. Another benefit of chatbots is that they can provide personalized recommendations to customers. Chatbots can analyze a customer's browsing history and purchase behavior to suggest products that they might be interested in.

Bol.com: Improve the experience throughout the entire customer journey

Chatbots step in as on-the-spot assistants, offering product recommendations, answering FAQs, and resolving common purchase barriers like questions about sizing or compatibility. Utilizing NLP (Natural Language Processing), chatbots can understand and respond to complex customer queries, providing relevant product information and even troubleshooting issues in real-time. These examples showcase the versatility and efficacy of ecommerce chatbots across various sectors.

In an era where time is precious, and personalization is key, ecommerce chatbots are essential tools for businesses aiming to thrive in the competitive digital marketplace. These AI-based tools enable online merchants to engage with their customers throughout the entire shopping journey. AI chatbots in eCommerce remember the past interactions of the users and use them further to customize future conversations.

But abandonment is an inevitable part of running an ecommerce business—which is why you should have a cart-reminders strategy in place also. Let’s say a shopper has a question about a product, shipping times, etc. They can’t find the answer on your ecommerce site, and there’s no live agent available to chat. So a chatbot that can answer their question immediately could be the difference between a lost sale and a new, satisfied customer. As a result, the interaction between the eCommerce chatbot and its users simplifies the buying process, thus boosting engagement rate and sales.

With the help of chatbots, you can collect customer feedback proactively across various channels, or even request product reviews and ratings. Additionally, chatbots give you the ability to gauge negative feedback before it goes online, so you can resolve a customer issue before it gets posted about. Similarly, using the intent of the buyer, the chatbot can also recommend products that go with the product they came looking for.

An ecommerce chatbot is software that simulates a human assistant. It’s used in ecommerce stores to answer multiple customer queries in real time, improve user experience and drive sales. Emergence of ChatGPT has opened up new avenues for eCommerce and retail brands to drive higher conversions, boost revenue and offer exceptional customer experiences that trigger brand loyalty. ECommerce chatbots help with superior customer engagement, personalizing chatbots in e commerce product recommendations, driving upsell and cross-sell, and achieving better business outcomes. ECommerce chatbots, powered by GPT, are the future of retail, primed to drive a ton of high-value use cases that benefit both brands and buyers. It offers AI-assisted live chat as well as both rule-based and AI chatbots that can answer common questions, provide real-time solutions, and suggest products based on customer behavior.

In this guide, we will explore the ten best chatbots for Ecommerce that are reshaping the online shopping experience and driving unprecedented success for businesses in the digital marketplace. This luxury brand launched an advanced, NLP-based ecommerce chatbot that mimics the top-level customer service its customers receive in real-life shops. LV’s chatbot can search products based on chosen criteria (type, color, size, pattern, and others), locate the shop in your area, and even give advice on product care of your items. This is a platform for creating ecommerce chatbots based on Natural Language Processing, Machine Learning, and voice recognition.

This information can be used to gain insights into customer preferences, behavior, and pain points. It enables businesses to refine their offerings, marketing strategies, and overall user experience. Unlike human customer support, chatbots operate around the clock. This ensures that all customers can receive assistance anytime, even outside regular business hours. The instant response time of chatbots contributes to a more efficient and responsive customer service experience.